Privacy Policy

DATA CATEGORY

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Identification and contact information

First name, last name, gender, date of birth, email address, country from which you interact with us, telephone number, ID or passport number.

Data used to complete a transaction

Shoe size, clothing size, payment method, email address used in Paypal ID, crypto wallet address for NFT purchases, product shipping address, billing address, information about your purchases, returns, and refunds.

Connectivity and geolocation data

Information about your device or browser, including your login location (IP address), GPS location (if you wish to share it with us, for example, through your mobile device), date and time of visit, pages visited and time spent on our website, serial number of the last device from which you logged in.

Data used to send commercial information

Email, gender, date of birth.

Correspondence data

Email history, inquiries, requests, queries, customer service.

Data about tastes or preferences

Information about purchase history, purchasing preferences, browsing behavior, customer and user interaction with SUNE on social networks such as Facebook, Instagram, Google, etc.

DATA CATEGORY

PURPOSE

Identification and contact information

So you can register as a SUNE customer or user. To identify you and give you access to the various features of our website and app, as well as to our products and services offered through any channel. For security reasons, crime prevention, protection of the rights and freedoms of others, to pursue legal action, or for other purposes to ensure the stated purposes.

Data to carry out a transaction

To fulfill and execute a sales contract you enter into with SUNE. To ensure receipt of payment for purchases you have made. To detect payment fraud and prevent illegal purchases or those that infringe our legitimate interests as a company and yours as a consumer. If our information analysis systems detect a potential risk of fraud, SUNE may reject your order and we will not process the transaction. This analysis of the information you provide us during the purchasing process is combined with other information from our suppliers who provide us with payment risk and fraud detection services. To issue tickets and invoices for your purchases. Once you have made a purchase, to manage the delivery of purchased products and any exchanges and refunds you may request. To exercise legal or other actions that may arise from the fulfillment and execution of contracts.

Connectivity and geolocation data

To remember your actions and preferences on our website and app (login, language, and other display options), we store this information for authentication and security purposes. To ensure that only authorized customers and users have access to your personal space within our website and app. To perform an analysis of browsing data to understand how you interact with our website and app in order to improve the functionality of our services and the interaction with all our customers and users, allowing us to improve the design and configuration of our website and app. To tell you the nearest store where you can find the product you are interested in or are viewing. To manage product deliveries more accurately and quickly and allow you to track the delivery of your orders. We share this information, with your prior consent, with our delivery partners so we can better manage your orders.

Data to send commercial information

For commercial and marketing purposes. To manage your subscription to our newsletter and inform you that you can unsubscribe from this service at any time and free of charge. To send you personalized messages to your email address to inform you about our products, services, promotions, launches, offers, sales, and other promotional activities. Using information from your purchase and browsing history, we will send you suggestions about the products we think will interest you most. If you are registered, we will be able to provide you with access to your shopping cart. To carry out personalized actions of interest to you, so you can participate in events we organize, raffles, benefit from discounts, and other promotional activities.

Correspondence Data

To address and manage your requests, complaints, or claims through our customer service channels. To resolve your queries through the communication channels made available to our customers and users. To assist with the exercise of your rights as a consumer and for the protection of personal data.

Data on tastes or

To observe online behavior (website and app) and understand which products may be of interest to our customers and users. This allows us to send you personalized information about our products. Therefore, you should keep in mind that this data processing inherently involves an analysis of your customer or user profile to determine your preferences. We analyze different categories of data to gain more insight into how our products are sold through any channel we use, the markets where they have the greatest penetration, the most popular features of our products, how customers and users respond to or accept the advertising and marketing campaigns we carry out, the design of our website and app, and, of course, to understand the overall experience of our customers and users in order to reorient and improve our commercial and business strategy. We also need this analysis to understand browsing behaviors on our website and app and to improve the customer and user experience so they continue purchasing our products and interacting on our website and other applications we use. We use the services of certain social media providers (for example, Google or Facebook) to better target advertising campaigns and to send messages to our customers and users. This data is shared with these providers to improve the information and messages that SUNE sends. We also need information about the tastes and preferences of our customers and users to better analyze our advertising campaigns, promotions, and sales. You can consult and obtain more information about our service providers by accessing our cookie policy, where you can also configure or reject the continued collection and processing of this data.

PURPOSE

LEGAL BASIS

To manage customer and user registration and identification

It is necessary to process your data to manage your customer or user account, otherwise, the service cannot be provided. We have a legitimate interest in this processing, as well as for security reasons, for the protection of rights and freedoms, the prevention of crimes, and for the exercise of legal or other legal actions. Remember that you are the one who decides to register and provide us with your personal data, so the legal basis for processing is also covered by the consent you voluntarily grant.

For the fulfillment and execution of a sales contract.

We have a legitimate interest in this processing, in addition to it being necessary for the fulfillment of a contract. Likewise, we have a legitimate interest in processing data for the exercise of legal or other legal actions that may arise from the fulfillment and execution of contracts.

For the detection of payment fraud and illegal purchases

We have a legitimate interest in carrying out checks to detect and prevent possible fraud in both payment and illegal purchases.

To issue tickets and invoices for your purchases

We are required by law to process transaction data (invoices and tickets) and retain them for the period established by law. We must also invoke the fulfillment of a contract to issue documents that allow us to verify the completion of a transaction with us.

To manage interaction and browsing activity on our website and app.

We analyze browsing data based on a legitimate interest to guarantee and secure your interaction with us and to improve all our services through the website and app. Geolocation data and data for managing product deliveries are processed based on your consent.

For commercial and marketing purposes

The legitimizing basis for processing your data for these purposes is the consent you grant us.

To process requests through customer service channels.

The basis for processing your requests, complaints, or claims through our customer service channels, as well as to resolve your queries through the communication channels made available to our customers and users, is the fulfillment of a contract, and it is also necessary to invoke our legitimate interest. When processing is related to the exercise of rights, processing is legitimized by compliance with a legal obligation.

For online behavioral analysis

We understand that we have a legitimate interest in conducting behavioral analyses of our customers' and users' browsing habits and satisfaction, and thus be able to offer a better service. In any case, you also grant us your consent to this processing and we inform you that you can configure and reject this type of processing at any time by accessing our Cookie Policy.

PURPOSE

RETENTION PERIOD

Registration and identification of customers and users

We will process your data until you decide to unsubscribe.

Fulfillment and execution of a sales contract

We will process your data for the time necessary to manage your purchases and provide after-sales service (returns, product-related complaints, for example). In the case of payment data, until you decide to delete it.

Detection of payment fraud and illicit purchases

We will process this information for the time necessary to prosecute detected fraud and pursue legal action.

Tickets, order forms, delivery notes, and invoices for purchases you have made

For as long as we are legally required to retain this information.

Management of interaction and browsing activity on our website and app

We will process your data for the time necessary to manage and analyze interaction and browsing activities or until you decide to delete it.

Marketing and commercial activities

We will process your data until you unsubscribe from our newsletter. Data relating to promotions and events will be processed for the period we deem appropriate or until you choose to delete it.

Customer Service

We will process data related to complaints, requests, applications, or the exercise of rights for as long as required by law or, in the case of administrative or judicial actions, for as long as we must retain them once the procedure has concluded.

Online Behavior

Analysis We will process data for as long as necessary to conduct this type of analysis or until you decide to delete it.

Exercising Administrative and/or Judicial Actions

We will process data related to these actions for the duration of a procedure and for as long as we must retain them once the procedure has concluded.

RIGHTS

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Access

You may request the data we have about you, the purposes for which we process it, the expected retention period, and whether automated decisions are made, including profiling. You also have the right to obtain a copy of the information we have about you.

Rectification

You may request the rectification of the data we already have about you. Remember that during the registration process, you provide us with your data and guarantee that the information you provide is true and accurate. Therefore, we are exonerated from any errors we may make in relation to inaccurate data you may have provided to us. In any case, you may request the rectification of inaccurate data, and if you are a registered customer or user, you may modify and update your data through your own account.

Deletion

This is the right to be forgotten. Once the data is no longer necessary for the purpose for which it was obtained, SUNE has no reason to retain it. We will delete all your data after the expiration of the period for which it no longer meets the purposes for which it was processed. If the legal basis for processing is your consent, you have the right, at any time, to revoke it and request its deletion.

Restriction of Processing

In certain cases (disputing the accuracy of your data or unlawful processing, for example), you may request that we restrict the processing of your data. This will mean that we temporarily suspend such processing or retain it for the formulation, exercise, or defense of legal claims.

Portability

When the legal basis for our legitimacy is your consent or the performance of a contract, you may request the portability of your personal data, which means the right to receive the data you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.

Objection

You have the right not to be included in data processing when the processing is based on SUNE's legitimate interest. This includes the right to object to profiling. Upon your request, we will stop processing your data unless we demonstrate compelling legitimate grounds for processing (compliance with a legal obligation, for example) that override your interests, rights, and freedoms, or are necessary for the establishment, exercise, or defense of legal claims.