Return Policy

Shipping and Returns Policy (Trial Version)

Last updated: 24/02/2026

This policy applies to purchases made on www.suneonline.com( here in after, “Suneonline”). By placing an order, you agree to the conditions indicated below.

1. Shipping

1.1. Shipping Zones

We ship to:

Spain (Peninsula)
Balearic Islands
European Union (EU)
Other international destinations (if enabled at checkout)

Note: If your country is not listed at checkout, please contact us and we will review it.

1.2. Delivery times (indicative)

Delivery times begin counting from the shipping confirmation (when the order leaves our warehouse):

Mainland Spain: 24–72 business hours
Balearic Islands: 48–96 working hours
EU: 3–7 working days
International: 5–12 business days

Delivery times may vary during campaigns (sales, Black Friday, Christmas), due to issues with the carrier or customs.

1.3. Shipping costs

Costs are always shown before payment , at checkout, and depend on the destination and order amount.

Promotions : During certain periods we may offer free shipping starting from a minimum amount (it will be indicated on the website).

1.4. Order preparation

We normally prepare orders within 24–48 business hours . Orders placed on weekends or holidays are processed the next business day.

1.5. Order tracking

When your order is shipped, you will receive an email with:

Shipping confirmation
Tracking number (if applicable)
Link to view status

1.6. Failed deliveries / Incorrect address

If the carrier cannot deliver due to absence or incorrect address:

You can attempt a new delivery or leave it at a collection point (depending on the carrier).
If the package is returned to the origin, we can resend it (additional cost) or manage the return, deducting the original shipping costs (if any).

1.7. Damaged packages

If you receive the package dented, open or damaged:

Indicate it on the carrier's delivery note (if possible).
Take photos of the package and its contents.
Write to us within 24 hours of receipt.

2. Returns

2.1. Return period (Right of withdrawal)

You can request a refund within 14 calendar days from receipt of the order (online purchases), in accordance with applicable regulations.

2.2. Conditions for accepting a return

We accept returns provided that:

The item is unused and in perfect condition.
With tags, original packaging and accessories included.
It must not have any odors, stains, signs of use, or damage.

We reserve the right to refuse returns that do not meet these conditions.

2.3. Items not allowed (example)

For hygiene reasons or due to the nature of the product, the following may be excluded (as applicable):

Underwear / swimwear without hygienic seal
Earrings (jewelry) for hygiene
Customized or made-to-order products
Gift cards

Adjust this list to your actual catalog.

2.4. How to request a refund

Write to us at [your customer service email] with:
- Order number
- Item(s) to be returned
- Reason (optional)
We will send you instructions and the return address.

2.5. Return cost

Standard return: costs are borne by the customer, unless otherwise stated or there is an error/defect.
Defective product or our error: we will cover the collection or reshipping costs.

If you offer prepaid labeling (e.g., with a fixed rate), please indicate this here.

2.6. Refund

Once we receive and inspect the items, we will process the refund within approximately:

3–10 business days

The refund will be made using the same payment method used for the purchase.

Important:

The amount of the returned products will be refunded.
Initial shipping costs are only refunded when legally required (e.g., total cancellation of the order, according to applicable regulations and policies).

2.7. Changes

If you prefer a change of size or model:

You can request it by email.
Changes are subject to stock availability.
In some cases, we will process the exchange as a return + new order to make it faster.